Our customer service team will assist you with order inquires, delivery questions, returns and exchanges.
Unfortunately, we only have an online shop, in that case, according to the law, you have 14 days to try and return the goods. We are, of course, willing to extend this period after an appropriate reason given by the customer. :)
In the header of our website you will find a return form, which you will send, together with the complete package of glasses and the invoice, to the following address VIF Sunglasses s.r.o., Pernerova 652/55, Prague, 186 00, Czech Republic. After the delivery and an inspection, we immediately refund the money to the bank account given in the form.
Each package of VIF glasses includes 2 lenses, one universal colour mirror of your choice with a UV 400 filter and an all black polarizing lens for replacement, which is suitable for mountains and a bright sun. In case it is cloudy or snowing, we still recommend a clear lens in the dark and bad weather.
Instructions on how to change the lenses can be found here: https://youtu.be/5tgA_8aFTpc
In addition, to support the efforts of the Public Health community in tackling COVID-19, our customer service team is now working remotely. In light of this we would like to ask you to send your questions and queries to us via e-mail - email@example.com, via Facebook Messenger, Instagram Direct or Contact Form bellow:
Do you have any questions? We'll answer them. Please fill out your contact details carefully.
VIF Sunglasses, s.r.o., Legal Registration #11685999, VAT: CZ11685999
Billing address: Stupkova 1442/5, Prague, 170 00, Czechia
Office address: Pernerova 652/55, Prague, 186 00, Czechia
We accept online payments by using the GoPay payment gateway.